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5 Ways to Fix Roblox Error Code 267

Roblox error code 267 is a common error that prevents Roblox from launching properly. It is often caused by issues with your internet connection, antivirus software, browser settings, or corrupted Roblox files. Fortunately, there are several troubleshooting steps you can take to resolve this error. Here are 5 methods to try fixing Roblox error code 267.


Roblox error 267 shows up with the message “Error 267: An exception has occurred. Please retry the action that caused this error.” This typically prevents you from launching or playing Roblox games. 

There are a few potential reasons why Roblox error 267 occurs:

  • Poor or unstable internet connection. Roblox requires a steady internet connection to load games and assets. A weak or intermittent connection can cause errors.
  • Conflicts with antivirus or firewall software. Overly restrictive security settings may block Roblox from connecting to its servers.
  • Corrupted browser or Roblox cache files. Outdated cached files can sometimes cause conflicts.
  • Issues with Roblox installation files. Missing or damaged installation files may prevent Roblox from launching properly.

Once you’ve resolved Error Code 267, you can use the tips in our article on Easy Ways to Play Roblox Unblocked at School or Work? to access Roblox from restricted networks

The good news is that Roblox error 267 can often be fixed with some simple troubleshooting steps. Here are 5 methods you can try to get Roblox running again.

1. Check Your Internet Connection

An unstable or slow internet connection is one of the most common causes of Roblox error 267. Before trying other fixes, check that you have a strong, steady internet connection. 

Try restarting your router and modem – this can help clear up any connection issues. Run an internet speed test to check your download and upload speeds. For smooth Roblox performance, you need a minimum of 5-10 Mbps download speed and 1 Mbps upload speed.

If possible, connect your computer directly to the modem using an ethernet cable. This will provide the most reliable connection for gaming and streaming video.

Finally, close any other programs that may be using bandwidth in the background, like video streaming or large downloads. This will ensure Roblox has enough connection speed to function properly.

2. Disable Antivirus and Firewall Software

Antivirus and firewall programs are designed to protect your system – but sometimes they overstep and block legitimate programs like Roblox from running properly. 

Try temporarily disabling your antivirus or internet security suite before launching Roblox. You can usually find the setting under the Settings or Preferences menu.

Similarly, check your firewall settings (in Windows under Control Panel > System and Security > Windows Firewall) and allow access for Roblox. Make sure to re-enable your antivirus and firewall after verifying Roblox works.

If you need to keep your security software active, look for settings to allow or exclude Roblox from scanning. This prevents conflicts while keeping protection on the rest of your system.

3. Reset Your Browser Settings

If you play Roblox through a web browser, browser-related issues could be preventing Roblox error 267. Resetting your browser’s settings to default can fix problems with extensions, caching, cookies and more.

In Chrome, go to Settings > Advanced > Reset and cleanup. Choose “Restore settings to their original defaults” and restart your browser.

In Firefox, go to Help > Troubleshooting Information > Refresh Firefox. Click “Reset Firefox” to confirm the reset.

For other browsers like Edge or Safari, look up how to reset to default settings. This wipe will undo any problematic customizations that may hinder Roblox.

4. Delete the Roblox Cache Files

Over time, the cached files that Roblox creates on your system can become corrupted. Deleting these cache files forces Roblox to rebuild them, potentially fixing error 267.

Close Roblox completely, then browse to the Roblox installation folder on your system:

Windows: C:\Users\[YOUR USERNAME]\AppData\Local\Roblox

Mac: /Library/Application Support/Roblox

Chromebook: Downloads folder 

Delete the “Cache” folder to remove all cached Roblox files. Launch Roblox and check if error 267 is resolved.

5. Reinstall Roblox

If no other fixes resolve Roblox error 267, it’s time for the nuclear option – completely reinstalling Roblox. This ensures any corrupted files or registry issues are replaced with a clean install.

On Windows, use the Programs & Features or Apps & Features control panel to uninstall Roblox. Then visit to download and install the latest version of the Roblox app.

On Mac, drag the Roblox app from Applications to the Trash. Get the latest version from 

After reinstalling, run Roblox and see if error 267 is gone for good. You may need to reconfigure your Roblox settings after reinstalling.


Roblox error 267 can be incredibly frustrating, but usually, it only takes a few simple troubleshooting steps to resolve. Check your internet connection, whitelist Roblox with your antivirus, reset browser settings, clear the Roblox cache, or reinstall as a last resort.

Beyond these tips, also ensure your computer meets the minimum system requirements to run Roblox smoothly. Close other programs when playing Roblox to devote more system resources to the game. Keep Roblox and your system software up-to-date with the latest patches.

With some diligent troubleshooting, Roblox error 267 can be banished for good.


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